Refunds and Returns Policy for Elijah’s Loop by ELKeyEL
Effective Date: December 26, 2023
Welcome to Elijah’s Loop by ELKeyEL ("we," "our," or "us"). We want to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
1. Eligibility for Returns
We accept returns for physical products purchased directly from Elijah’s Loop within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
2. Initiating a Return
To initiate a return, please follow these steps:
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Step 1: Contact our customer support at elkeyel2023@gmail.com to inform us of your intention to return.
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Step 2: Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
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Step 3: Pack the item securely, include the RA number on the package, and send it to the address provided by our customer support.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label.
4. Refunds
Refunds will be processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to reflect on your account.
5. Exchanges
If you wish to exchange a product, please contact our customer support. We will guide you through the exchange process, and you may be responsible for any price differences and shipping costs.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.
7. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
ELKeyEL
1500 Chestnut St., Suite 2 #2678
Philadelphia, PA 19102
Email: elkeyel2023@gmail.com
8. Changes to the Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. The effective date of the latest version will be displayed at the top of this page.